Who We Support

We provide three distinct levels of care – High Intensity, Medium Intensity, and Low Intensity – ensuring that each person receives the right support at the right time.

High Intensity Support

Under our High Intensity tier, a typical care package includes 24/7 highly structured support. Individuals benefit from specialist clinical input, which may include:

  • a Clinical Psychologist
  • a Psychiatrist
  • an Occupational Therapist (OT)
  • direct oversight from a Registered Mental Health Nurse (RMN)

We also operate dedicated Crisis Facilities, where we can accommodate emergency placements and discharges from Assessment and Treatment Units (ATUs) or Places of Safety. These environments are purpose-built to meet high-level clinical and behavioural needs, with the flexibility to adapt quickly where required.

Medium Intensity Support

Within our Medium Intensity category, we provide Community Inpatient Step-Up/Step-Down Units and Transitional Living Facilities.

  • Step-Down placements support individuals moving on from ATUs or Crisis Facilities.
  • Step-Up placements offer a safe and responsive alternative for people experiencing a deterioration or crisis at home.

These services help bridge the gap between hospital care and independent living, offering targeted support at critical points in a person’s recovery journey.

Low Intensity Support

Our Low Intensity category focuses on Long-Term Independent Living Placements, supporting people to live as independently as possible.

Where an individual expresses a preference for a particular location – for example, to be closer to family, friends, or a familiar community – we can source suitable properties that meet their needs and personal goals.

A Seamless Care Pathway

Across all three levels, we provide a clear and consistent care pathway. Individuals can step up or step down between services as their needs change, ensuring continuity, stability, and timely access to the right level of support.

We aim to allocate a dedicated Team Leader and consistent staff team for each person, helping to maintain progress during transitions and reducing the likelihood of setbacks or behaviours that challenge. This continuity ensures individuals feel safe, supported, and able to build on their achievements at every stage of their journey.