Venus Health Care

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Families

We place a high value on working closely with families

Venus places a high priority on working closely with the families of residents to allay any concerns or anxieties they may have about their relative and, importantly, inform them about ‘care in progress’ – both in terms of milestones achieved or any setbacks.

Nominated family members are accorded full access to reviews of their relative’s care plan. Frequent visits are encouraged, especially on birthdays, at Christmas or on other religious festivals or family occasions.

Prior to a resident’s admission, close members of the family are welcomed into the home to meet with the home manager and key staff. Throughout the resident’s stay, the home manager acts as the main point of contact for the family liaison.

Venus Health care

Our Values

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Commitment

We truly believe in making a difference to the lives of vulnerable people. We improve their health and wellbeing not only through the care in our Homes but also helping them to lead an active and independent life in the wider community.

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Synergy

We are committed to working collaboratively with the network of different agencies and families to bring together the best personal plan of care and support tailored to each and every individual in our care.

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Diversity

We fully embrace diversity and strive to meet everyone’s specific needs through our person-centred care plans – so that each individual can take ownership of their lives in their own way.

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Caring

The value of Venus is exemplified every day in the warmth, passion and empathy we give to those directly in our care, and also to their families. This ethos is extended to all members of staff and the many professionals who work with us.

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Integrity

We are accountable for everything we do and transparent in our actions. As an independent, family-orientated team we welcome constructive feedback and value everyone’s contribution to improving our service.

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Resilience

We are 100% committed to achieving what is best for our residents, families and staff, and will consistently endeavour to help them attain their desired goals. We are experienced enough to know that only team work, flexibility and a hopeful outlook can achieve positive outcomes.

30+

Clients

Who are happy and cared for

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6+

Locations

In the Greater London area

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10+

Dedicated Staff

Providing 24/7 Support

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6

6 Lodges

For all specialist care

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