Venus places a high priority on working closely with the families of residents to allay any concerns or anxieties they may have about their relative and, importantly, inform them about ‘care in progress’ – both in terms of milestones achieved or any setbacks.
Nominated family members are accorded full access to reviews of their relative’s care plan. Frequent visits are encouraged, especially on birthdays, at Christmas or other religious festivals or family occasions.
Prior to a resident’s admission, close members of the family are welcomed into the home to meet with the home manager and key staff. Throughout the resident’s stay, the home manager acts as the main point of contact for family liaison.
If you would like to know more about how we can work with your family free to contact us.
" Jerry couldn’t even make his bed when he first came to Venus. After three months of staff support, his room is one of the tidiest in the Home. He is also one of the first residents down to breakfast in the morning, often helping to prepare the meal. "